General Conditions of Sale
Preamble
These general conditions of sale apply to all sales concluded on the moodessentiels.com website.
The company's contact details are as follows:
- The link to our website: www.moodessentiels.com
- Company name: OLFACTIV LTD
- Address: Horley, Gatwick, RH6 0NP, London (United Kingdom)
- CRN number: FC876543
- Phone number: +44 7441 424971
- Email address: info@moodessentiels.com
The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented in the Seller's catalogues. The photographs and graphics presented are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its essential properties and particularities.
Product offers are subject to availability.
In accordance with the introductory article of the consumer code: All digital content is understood as : any tangible personal property that incorporates or is interconnected with digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the property from fulfilling its functions.
The customer declares to have read and accepted the general conditions of sale prior to placing his order. Validation of the order therefore constitutes acceptance of the general conditions of sale.
Article 1 - Principles
These general conditions express the entirety of the obligations of the parties. In this sense, the customer is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or by means of marketing or other distribution channels.
They are accessible on the moodessentiels.com website and will prevail, where applicable, over any other version or any other contradictory document.
The buyer and the seller agree that these general conditions govern their relationship exclusively. The seller reserves the right to modify its general conditions from time to time, which will be applicable as soon as they are posted online.
If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
Article 2 - Content
Purpose. The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the website moodessentiels.com
Ability. Use of the site to place an order presumes the acceptance of all the terms of these general conditions. The Customer declares to be of legal age and able to contract under the law of his country or declares to represent, under a valid mandate, the person for whom he is placing the order.
Acceptance of the T&Cs. The Customer declares to have read the general conditions and to have accepted them before any purchase, which implies unconditional acceptance of these general conditions of sale. By this acceptance, the customer acknowledges that he has benefited prior to any order, from sufficient information and advice from the company, allowing him to ensure the adequacy of the content of his order to his needs. These general conditions constitute the entirety of the rights and obligations of the parties within the framework of their contractual relationship.
Unless proven otherwise, the data recorded by the Site constitutes proof of all facts, acceptances and transactions.
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the website moodessentiels.com
Article 3 - The order
The buyer has the possibility of placing his order online, from the online catalogue and using the form provided therein, for any product, within the limit of available stocks.
The buyer will be informed of any unavailability of the product or good ordered.
For the order to be validated, the buyer must accept, by clicking on the indicated place, the present general conditions. He must also choose the address and the delivery method, and finally validate the payment method.
The sale will be considered final:
- after sending the buyer confirmation of acceptance of the order by the seller by email;
- and after receipt by the seller of the full price.
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, including non-payment, incorrect address or other problem with the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
For any questions regarding the tracking of an order, the buyer can send an email to the seller at the following email address: info@moodessentiels.com
Call the following phone number: +447441424971 on the following days and times: Monday to Saturday from 9 a.m. to 6 p.m.
The digitized records, stored in the company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 4 - Pre-contractual information
The buyer acknowledges having read, prior to placing his order and concluding the contract, in a legible and comprehensible manner, these general terms and conditions of sale and all the information listed in article L. 221-5 of the Consumer Code.
The following information is transmitted to the buyer in a clear and comprehensible manner:
- the essential characteristics of the property;
- the price of the good and/or the method of calculating the price;
- if applicable, all additional transport, delivery or postage costs and all other possible costs payable;
- in the absence of immediate execution of the contract, the date or period by which the seller undertakes to deliver the goods, whatever their price;
- information relating to the identity of the seller, their postal, telephone and electronic contact details, and their activities, information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and methods of implementing guarantees and other contractual conditions.
Article 5 - Electronic signature
The online provision of the buyer's bank card number and the final validation of the order will constitute proof of the buyer's agreement:
- due date of the amounts due under the purchase order;
- signature and express acceptance of all operations carried out.
In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is noted, to contact the seller at the following email address: info@moodessentiels.com
Or at the following telephone number: +447441424971
Article 6 - Order confirmation
The seller provides the buyer with an order confirmation by email once payment has been made.
Article 7 - Proof of the transaction
The computerized records, stored in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8 - Product information
The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold by the seller. They are offered within the limit of available stocks.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.
Product photographs are not contractually binding.
Article 9 – Pricing conditions
The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.
Prices are shown in euros.
The customer purchasing a product sold inclusive of all taxes (TTC) will see a price taking into account the VAT applicable on the day of purchase of the product. Any change in the applicable VAT rate is reflected in the price of the products. In the event that the company benefits from a VAT exemption, it can legitimately invoice its products excluding tax (HT).
In the event that a customer located in a country of the European Union is asked to pay VAT to receive their order, the latter must inform the seller before paying the amounts claimed by the carrier or the customs administration, so that they can legitimately resolve the situation for the customer.
If the customer has nevertheless paid customs clearance costs such as VAT, customs duties or other administrative costs, the customer may request a refund of only the VAT and customs duties, on the sole condition that the customer provides admissible proof of the payment thus made.
For purchases to countries outside the European Union, import charges such as VAT or customs duties will be borne by the customer. The seller will not be held responsible for any additional charges related to customs clearance or other import fees.
Article 10 - Method of payment
This is an order with payment obligation, which means that placing the order implies payment by the buyer.
To pay for his order, the buyer has the choice of all the payment methods made available to him by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the authorizations that may be necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card by officially accredited organizations or in the event of non-payment. The seller reserves in particular the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered.
Payment of the price is made in full on the day of the order, according to the following terms:
- Paypal
- Bank card (Visa, Mastercard, etc.)
Special offers and discount coupons. The company reserves the right to offer limited-time launch offers, promotional offers or price reductions on its products and to revise its offers and prices on the site at any time, under the conditions provided for by law. The applicable prices are those in effect at the time of purchase of the product by the customer, who cannot claim other prices, prior or subsequent to his purchase. Discount vouchers may be subject to special conditions and remain strictly personal to their beneficiary and can only be used once.
In the event of a payment incident and/or fraud. The company reserves the right to suspend any processing of the Order and any delivery in the event of non-payment or refusal of authorization of payment by credit card from officially accredited organizations. The company reserves in particular the right to refuse to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.